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FAQ
Frequently Asked Questions (FAQ)
Find quick answers to our most common questions.
If you need more help, feel free to reach out – we’re always happy to assist.
ORDERS & PRODUCTS
1. How do I place an order?
Simply browse our store, add your favorite items to cart, and proceed to checkout. You’ll receive an email confirmation once your order is complete.
2. Do you restock sold-out items?
Some pieces are restocked based on demand, while others are limited collections. Follow us on Instagram or join our mailing list to stay updated.
3. How do I know my size?
Each product page includes a size guide. If you’re unsure, contact us and we’ll help you find the perfect fit.
PAYMENT
4. What payment methods do you accept?
We accept cards, bank transfer, and mobile payment options (depending on your location). All payments are secure.
5. Can I pay on delivery?
At the moment, we do not offer Pay on Delivery. Full payment is required to process all orders.
SHIPPING & DELIVERY
6. How long does delivery take?
Lagos: 1–3 business days
Other Nigerian states: 2–5 business days
International: 7–14 business days
You’ll receive a shipping notification once your order is dispatched.
7. How much is delivery?
Shipping fees are calculated at checkout based on your delivery address.
8. Do you ship internationally?
Yes, we ship worldwide. Shipping rates and times vary by location.
RETURNS & EXCHANGES
9. Can I return or exchange an item?
Yes—returns and exchanges are accepted within 7 days of delivery for unused, unworn items with tags intact.
10. How do I start a return?
Send an email to nkbmailaccess@gmail.com with your order number and reason. Our team will guide you through the process.
11. Are sale items returnable?
Unfortunately, items purchased on sale or clearance are not eligible for returns or exchanges.
ORDER ISSUES
12. I received the wrong item. What should I do?
We’re so sorry! Please contact us within 48 hours and we’ll resolve it quickly.
13. My order arrived damaged.
Please send a photo and your order number to our support email. We’ll take care of it immediately.
ACCOUNT & SUPPORT
14. Do I need an account to shop?
No—checkout as a guest or create an account to track orders easily and save your details.
15. How do I contact customer support?
Email us at [nkbmailaccess@gmail.com] or reach out via our Instagram DM. We typically respond within 24 hours.